Shipping policy

We do everything we can to dispatch and deliver your orders as quickly as possible, and with full transparency.

Delivery areas

We deliver within Switzerland only.

Order processing times

Orders are processed within 1 to 2 working days of payment being received. If the order is placed on a Friday, at the weekend or on a public holiday, it will be processed on the next working day.

Delivery times

Once an order has been dispatched, the estimated delivery time is 2 to 8 working days.
These times are indicative and may vary depending on the time of year or on circumstances beyond our control. Some products are shipped from Europe to Switzerland, which may affect the delivery time. We do everything we can to deliver your orders as quickly as possible.

Delivery charges

Delivery charges are shown at checkout, before the order is confirmed. Delivery may be free above a certain order value, where this is stated on the site.

Carrier

Orders are shipped via established carriers in Europe and Switzerland. The choice of carrier depends on the weight, volume and destination of the parcel.

Order tracking

Where tracking is available, a tracking number is sent by email once the order has been dispatched.

Delivery address

The customer is responsible for the accuracy of the delivery details provided when ordering. In the event of an incorrect or incomplete address, we cannot be held liable for delays or non-delivery.

Parcel not received

If an order is not received within the estimated times, please contact us so that we can check the situation with the carrier.

Damaged or lost parcel

If a parcel arrives damaged, the customer must contact us within 48 hours of receipt, with photographic evidence, by email to info@padelspirit.ch.
If a parcel is lost, an investigation will be opened with the carrier. An appropriate solution will be proposed once the investigation is complete.

For further information, please see our Terms of Service.